No Call/No Show Policy
We require a minimum of 1 hour notice prior to your appointment time should you need to cancel or move your appointment. Cancellations with less than 1-hour notice or no notice at all are subject to a cancellation fee equal to the cost of a full examination. Should a no-show occur, you will be notified by mail with a statement outlining the balance and a letter. Payment must be completed prior to rescheduling the appointment by mailing a check or providing credit card details over the phone.
All clients are required to pay a $150 deposit when scheduling their pet’s surgery. The deposit will go towards the final cost of the surgery procedure, but is non-refundable if you do not cancel at least 24 hours in advance of the appointment. If the appointment falls on a Monday, we ask that you cancel by 12pm on the Saturday before.
New Client Exam Deposit
We are thrilled to welcome new clients. In order to best serve new as well as current clients, we require all new clients to pay a deposit equal to the amount of an exam fee ($59.45*,) which is applied to the final cost of the appointment. This deposit is non-refundable and will be forfeited if the client does not cancel the appointment at least 24 hours in advance.
*Subject to change if our price increases
We are committed to our clients and strive to provide the best possible care in a timely, efficient manner. We greatly appreciate your understanding and acceptance of these policies. Please reach out to us with any questions.